Frequently-Asked Questions |
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Below is a list of questions we most frequently receive from our customers, together with answers that may assist you in your understanding of our products and services. We are pleased
to offer whatever consultation is necessary to provide you the information you need regarding
our products. To contact us with your questions or comments, click
here, or send email to
carbolex@earthlink.net.
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| What is the purity of the AP-Grade product? |
We believe that our AP-Grade is the highest-purity, as-prepared single-walled nanotube
product on the market. The average purity of AP-Grade material is 50-70% by volume.
We guarantee the quality of this and all other product grades, and offer a
full
money-back
guarantee if you obtain a return authorization number and return your shipment within 30 days of receipt of
product. We continually strive to provide the highest quality products available. |
| How long will it take to process my order? |
In most cases, your order will be shipped on the next business day.
You can expect to receive your order in less than one week by UPS(Blue). If we
anticipate any delays in product shipment, we will notify you immediately
after we receive your request for a quote or order.
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| Is there a minimum order? |
The minimum purchase is $200. Sub-gram quantities are available at CarboLex .
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| Can you do characterization for me? |
Yes. We are pleased to offer free
characterization
including Raman spectroscopy for typical samples extracted from the same batch. |
| Do you offer discounts for large orders? | Discounts may apply for orders exceeding 100g. For further inquiries, please contact our sales manager at carbolex@earthlink.net. |